Our shipping rates are: All orders over $99 are freight free within Australia to a limit of 10kg. Orders above this weight will be individually assessed and customer notified of additional charges. Orders under $99 will be charged $9 within Australia.
All orders are usually shipped within 3 working days. If you have not received an order within 10 days, please notify us by email at: INFO@CAMPHIKECLIMB.COM.AU
Refund and Returns
Your satisfaction is our first priority at CAMP HIKE & CLIMB. If your item is faulty upon receipt or is not as described, we will gladly exchange the item or refund your credit card. All returns are subject to us receiving the item back within 7 days of purchase. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an unused and saleable condition.
The cost of any returned item is to be paid by the customer.
Please note: All climbing and height safety equipment is non-refundable.
To return an item, please send it to: CAMP HIKE & CLIMB SUITE 1 GROUND FLOOR, 20 GEORGE ST, HORNSBY NSW 2077
And also include the following information:
• Your Order number if known (appears on the top of the confirmation email) • Your name and address • A description of the item you are returning • Whether you would like a refund or exchange. If you wish to exchange it for a different item, please include the name and item number of the replacement item.